Welcome to Urban Home City! We're delighted to offer you a hassle-free shipping and delivery experience for your furniture and home transformation needs. Please review the following policy to understand how we handle shipping, delivery, returns, and customer support.

1. Shipping Process

• 1.1. Order Processing: Once you place an order on our website, our team will process it promptly. Please allow 1-3 business days for order processing before shipment.
• 1.2. Shipment Notification: You will receive a shipment confirmation email with tracking information once your order has been dispatched from our warehouse.
• 1.3. Shipping Methods: We partner with reputable courier services to ensure safe and timely delivery of your products. The shipping method and carrier may vary depending on your location and the size of the items ordered.

2. Delivery Timeframes

• 2.1. Estimated Delivery Time: Delivery times may vary depending on your location and the selected shipping method. Generally, you can expect your order to arrive within 7-14 business days from the date of shipment.
• 2.2. Delays: While we strive to deliver your order within the estimated timeframe, please note that unforeseen circumstances such as weather conditions, customs delays, or carrier disruptions may impact delivery times. We appreciate your patience and understanding in such situations.

3. Delivery Conditions

• 3.1. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses.
• 3.2. Signature Requirement: Some shipments may require a signature upon delivery for security purposes. Please ensure someone is available to receive the package or provide delivery instructions if you won't be available.

4. Returns and Exchanges

• 4.1. Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may initiate a return within 30 days of receiving your order.
• 4.2. Return Process: To initiate a return, please contact our customer support team at info@urbanhomecity.com with your order details and reason for return. Our team will provide you with further instructions and assistance.
• 4.3. Return Costs: Unless the return is due to a defect or error on our part, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your items.

Customer Support

• 5.1. Contact Information: If you have any questions, concerns, or need assistance with your order, please don't hesitate to contact our customer support team.

  Email: info@urbanhomecity.com

  Address: N.S Palya, BTM Layout, Bengaluru

• 5.2. Support Hours: Our customer support team is available to assist you during regular business hours, Monday to Friday, [Operating Hours].

6. Policy Updates

We reserve the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

We hope this Shipping and Delivery Policy provides clarity and transparency regarding our shipping process, delivery conditions, returns, and customer support. If you have any questions or require further assistance, please don't hesitate to reach out to us. Thank you for choosing Urban Home City!